RESPONSE TO COVID-19

As the Coronavirus (Covid-19) situation continues to evolve in Canada, Deboers Poultry Ltd. would like to explain the various measures that have been implemented.

Following government recommendations, and those of Health Canada and the CFIA, we have a sense of responsibility for the health and safety of our employees as well as our customers and partners. Here are the concrete actions that Deboers Poultry Ltd has taken to continue to serve you without interruption.

Employees in our Offices: We have implemented several procedures and strengthen our hygiene practices throughout the company. We have provided additional PPE for our front line staff, increase frequency of cleaning and disinfection, and hosting all client meetings using web services and / or phone.

Customers: We offer services for online orders, and in store or parking lot pick up, and would like to ask that if you exhibit any sign of illness, to not approach our facility or our employees.

All In-Person Visits to our Wholesale Outlet/Office/ Production Facility:  If you feel unwell or anyone in your home is unwell with fever, new cough, difficulty breathing, muscle aches, fatigue, headache, sore throat, runny nose or diarrhea, do not visit us and please stay home. If you have recently travelled outside of Canada, it is the law to self-quarantine for 14 days.

Employees Returning from Travel: Any employee that has returned or will return from a travel will be required to be in quarantine for 14 days.

Employees with Symptoms of the Disease: Any employee who may have or has symptoms of the disease will remain at home. We have stringent policies in place, that our leadership team is committed to, and daily, our staff is reviewed to ensure they do not have any signs of illness, before the start of their respective shift.

Orders/Sales: Where possible, we have recommended that our sales representatives will work via the web in home offices. We maintain our office, and staff to support you as we always do. Our team is ready to receive your orders by telephone or email, to the orderdesk@deboersfarm.com

Production Staff: Our production staff follows stringent GMP and HACCP protocols, as we are a Federal Establishment, meeting CFIA standards and well as additional standards under NSF standards. Our staff works attentively as usual. However, we will no longer allow customers to pick up their order unless it is directly at the shipping dock with handling by the forklift. We do not allow drivers or customers to wait on our dock.

Business Continuity: We know our products are essential for our clients. We have stable contingency plans in effect for our farms, slaughter facilities, logistics and production facility, to cover all stages of the supply chain. Our company works as a team and we treat our colleagues like a family.

In conclusion, Rest assured that we continue to assess the situation regularly in order to make the adjustments if necessary and that we will keep you informed of any developments in our activities.

We thank you for your understanding and collaboration!

For further information on COVID-19 please visit the Ontario Ministry of Health at: https://www.ontario.ca/page/2019-novel-coronavirus  or Public Health Agency of Canada at: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html